I am an employee of a medical billing group. We sent a claim for one of their members back on 12-31-2011. As of this date we still have not been paid, and they are finding many excuses not to pay the claim. We have answered all of their questions, provided all requested imformation and still no answers. I have called them and spent over 4 hours on the phone (most of it on hold) trying to get the matter resolved. They already paid the assistant surgeon for his services but are refusing to pay our claim in a timely manner. The Customer service front line people are great, but if you need to be transferred to the escalatiom department you are out of luck. I called the agent who is handling my claim over 8 times. All of those times he never once picked up the phone. If you are looking for an upstanding company that will provide you the services you pay for, DO NOT USE CARE IMPROVEMENT PLUS!!!!